What does the Odyssey teach us about Greek culture?
The Odyssey shows that the people of ancient Greece thought deities were anthropomorphic. The gods had human emotions and even argued during meetings. Homer wrote about the Greeks in a way that is consistent with other written history because he was describing a story that happened during his time period.
What are the rules of hospitality?
Hospitality, also called “guest-friendship,” was a social ritual expected of men in the Greek world. Under the rules of hospitality, men would be expected to host visitors, providing them with food, a bath, friendship gifts, the promise of safety for the night, and safe escorted travel to their next destination.
What are the responsibilities of hospitality?
Although the job description for these duties varies, there are mainly five key responsibilities every Hospitality Manager should expect to administer: Managing budgets, customer service, supervising maintenance, coordinating departmental tasks, and overseeing food and beverage.
How can we improve hospitality?
7 Tips to Improve Service Quality at Your Hotel
- Treat every guest like a VIP.
- Make training an everyday priority and not just a one-time event.
- Provide personalized customer service.
- Create a positive start for new employees.
- Update your technology toolbox.
- Take measure of your customer service performance.
- Tie your staff’s actions to the hotel’s overall performance.
What are hospitality skills?
Skills for the Hospitality Industry
- Communication. Communicating clearly and professionally through your speech, writing, and body language is essential to good customer service in hospitality.
- Attention to detail.
- Cultural awareness.
- Compliance training.
Why service quality is important to hospitality?
Many benefits can be achieved by service quality such as establishing customer satisfaction, contributing to business image, establishing customer loyalty, and providing a competitive advantage to a business.
How can we improve service quality?
8 helpful tips to improve your customer service quality
- Understand your mission. What is the purpose of your business, and why does your product or service matter to your clients?
- Seek feedback.
- Stay ahead of responses.
- Offer value-add services.
- Create a referral program.
- Train your representatives.
- Be responsible.
What makes a quality service?
Service quality generally refers to a customer’s comparison of service expectations as it relates to a company’s performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry.
What are the benefits of service quality?
Improving service quality can increase revenues through (1) retaining a higher percentage of existing customers, (2) attracting more customers through positive word of mouth, and (3) increasing the usage rates of existing customers.
What is good quality service?
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.
How poor service affect the business negatively?
Loss of Profits Poor customer service typically results in fewer customers, which translates into lower sales and profits for your business. This can initiate a vicious cycle in which a company tries to save money on staffing or customer service training, which makes service levels spiral downward even further.
How bad reviews affect your business?
Negative reviews succeed in chasing away customers from your business to your competitors. Research shows that one negative review drives away 22% of prospects, around 30 customers. The percentage of lost customers increases with an increase in negative reviews. Three negative reviews drive away customers by 59.2%.
What happens if customers are not satisfied?
When they feel a business has disappointed them, customers have strong reactions. Consumers in the survey reported feeling “anger,” “contempt,” “loathing” and “hatred” for businesses that don’t live up to their promises. Often, this rage prompts them to swear off doing business with the company altogether.
What is the impact of poor service?
Whether you choose to believe it or not, bad customer service can have a serious impact on the overall health of your business. In the short term, it can affect sales, and in the long term, it can affect your business in a myriad of ways. For example, it can harm your brand, your reputation, and more.
What is the impact of good customer service?
There are many benefits of providing good customer service, including: Customer satisfaction – happy customers will recommend the business to others through word of mouth or social media reviews. This could increase the market share of the business. Satisfied customers are also less likely to leave a negative review.
What is the impact of poor customer service on an Organisation?
Not only do you lose customers, but you run the risk of losing your best employees. When your companies has a customer service problem, your best employees are forced to pick up the slack for bad employees. This leads to burnout and dissatisfaction from the people you rely on most.
What is bad customer experience?
Poor customer service happens anytime your business fails to meet a customer’s expectations. It could be the quality of service your customer received, how long it takes for you to answer their phone call, or just their overall experience with your brand. Customers move their business to a competitor.
How do you fix a poor customer experience?
Listen to the customer and show genuine empathy.
- Assess the situation.
- Ask for the customer’s needs and preferences.
- Offer a solution and give options whenever possible.
- Deliver the solution.
- Follow up with the customer.
- Address the issue within the company.
Can bad service ever be a positive experience?
Or it can create a feeling of relief, of being respected, valued, even some satisfaction; this in spite of having come into the need of asking for support. Here the service agents have the opportunity to create a positive customer experience out of a poor one – one that will overlay the negative one.
What is a bad customer?
Bad customers are still customers after all, and they’ve willingly agreed to give you their money. As profitable and valuable as loyal customers are, bad customers can be equally as damaging. They’re costly to service in both dollars and hours, and in the end they’re likely to damage your brand and reputation.
How do you recognize bad customers?
10 Ways to Identify Bad Customers
- Don’t Pay On-Time (Or Ever)
- Don’t Pay Enough (Or Don’t Want To Pay)
- Have Unclear or Changing Demands.
- Want ALL the Attention.
- Aren’t Available.
- Aren’t Honest.
- Are Abusive or Threaten Your Staff.
- Make Unreasonable Demands.